Business/Payment Analyst – Enterprise Cards Program

Job Description

Overview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world?s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We?re looking for diverse, talented team members who want to Dream. Do. Grow. with us. This position is based in Plano with a hybrid mix of some in-office time and some remote work. To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position currently. Who We?re Looking For The primary responsibility of this role is to administer all aspects of the Toyota Amex Corporate Travel Card program for all participating entities (i.e. TMNA, TEMA, TFS, TMIS, NAMCs, and JStaff). This position serves as the Travel Cards program SME with a strong focus on customer service while… ensuring the program?s policy/guidelines are followed, and contractual obligations are met with our service provider. The role?s key functions include servicing existing account requests/inquiries, program compliance review/monitoring/review for fraudulent activity, minimizing delinquency, and maintaining/fostering relationships with internal stakeholders, partners, and vendors in the most effective manner. What You?ll Be Doing Manage the processing of new card applications, including onboarding cardholders and/or communicating policy/procedures as needed Manage customer requests/questions for AmEx Travel, including Air Travel card programs using the 1TS Ticketing system Trouble-shoot and resolve account issues utilizing both Chrome River and AmEx systems to review/research transactions, and ensure initial customer SLA (2-3 business days) are met Ensure payments to AmEx Travel & Expense accounts are timely made by working with Accounts Payable and AmEx Account representative so that late fees and/or delinquent charges are not incurred Request and manage credits due T/M Travel card accounts as needed Conduct annual Cards Affirmation process, including initiating and tracking the receipt of AdobeSign from active cardholders and approvers, including closing out inactive/un-responsive accounts Review all relevant BOT output reports daily, weekly, and monthly to monitor compliance and proactively process/maintain Exiting T/Ms accounts as well as T/Ms who are on LOA Create ad-hoc reports related to cardholders, transactions, and overall spending for the Travel Card program as applicable Analyze Spending data to mitigate high-risk, non-compliant purchases to support and increase customers’ awareness of the program?s policy and procedures Support Audit requests, and proactively develop/enhance program controls to mitigate risks or fraudulent activities. Inform management and/or HR as appropriate if escalations are needed Actively participate in process improvement projects relating to all aspects of the AmEx card programs by leveraging the RPA team to automate redundant tasks (developing BOTs) as applicable Develop collateral materials & publish updates on Travel Card program communication to MyTool Box and/or SharePoint site as needed Serve as the backup to the Pcard administrator on Flex schedule coverage by: Process new card applications Manage 1TS ticketing portal queue, and address customers? account inquiries/issues Educate and/or work with cardholders to ensure their accounts are in compliant Review account profiles and update Amex CAR system when cardholders/approvers change roles for the Pcard program, and/or reset their system passwords What You Bring Bachelor?s degree required or equivalent experience (finance/business and/or customer service) Experience resolving issues in a timely manner and mitigating risk. General accounting experience required, plus knowledge of AP and banking payments set-up Familiarity and experience with trends related to corporate travel and ability to strategically prepare for potential issues that could negatively impact the cards program Experience using Microsoft applications (Excel, PowerPoint, Visio, Access, Word, etc.). Working knowledge of SAP financial systems; Ariba P2P; Third-party systems; Websites/URLs; SharePoint Added Bonus If You Have Understanding of Toyota’s NA (North American) operations and purchasing needs across all affiliates, and Procurement experience is a plus Ability to do reporting, process improvements, and efficiency. What We?ll Bring During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include: A work environment built on teamwork, flexibility and respect Professional growth and development programs to help advance your career, as well as tuition reimbursement Team Member Vehicle Purchase Discount Toyota Team Member Lease Vehicle Program (if applicable) Comprehensive health care and wellness plans for your entire family Flextime and virtual work options (if applicable) Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute Paid holidays and paid time off Referral services related to prenatal services, adoption, childcare, schools and more Flexible spending accounts Relocation assistance (if applicable) Belonging at Toyota Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members? efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc?s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law. Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [email protected]. At Toyota, we don?t just have a vision, but a group of talented, dedicated people who work hard every day to turn that vision into reality. Our mission is to build a future where everyone has the freedom to move. We believe that nothing is impossible. We have big dreams and persevere through any obstacles. We work together to create the future of mobility and make the world a better place. Career Possibilities: Toyota is a place for people who dream big and are determined to make those dreams a reality. We encourage innovation and look for people who will challenge the status quo in order to make the world a better place. We thrive on teamwork and collaboration and know diverse backgrounds, experiences and perspectives are not only the right thing for our people, they are a business imperative. Together, we?re empowered to forge our own paths ? to be agile, curious and embrace a growth mindset and immerse ourselves in situations to gain new perspectives and to inspire bold, innovative ways of thinking and working. Our success as a company is directly tied to our team members? success, and our collective ability to give back to society through an unwavering commitment to delight our customers and make people?s lives better. If you want to be part of the next-generation of innovations that help keep the world moving, then join us. And let?s start our impossible, together

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