LIVE CHAT AGENT

Job Description

We are looking for a motivated and enthusiastic Live Chat Specialist to join our team! As a Customer Service Specialist, you will be responsible for providing support to our customers, resolving customer complaints and providing a positive and top-quality customer experience.
Duties and responsibilities…
? Providing customer support via telephone, e-mail, voice chat or in-person
? Informing customers about products and services
? Responding to customer questions
? Resolving customer complaints
? Suggesting solutions for common problems
? Preparing documents and reports
? Updating customer database
? Training new customer service agents
? Collaborating with the management team
? Improving overall customer satisfaction

Requirements and qualifications
? Minimum of a High School Diploma
? Minimum of 1 year of experience in customer service
? Strong computer skills
? Superb verbal and written communication skills
? Strong interpersonal skills
? Excellent customer service skills
? Ability to build relationships with clients
? Strong persuasion skills
? Excellent multi-tasking skills
? Ability to work with others
? Excellent problem-solving skills
? Ability to prioritize tasks
? Ability to work under pressure
? Ability to work in a fast-paced environment
? Flexibility to work shifts
? Ability to meet deadlines

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