Catrina Villeta

Documentation, encoding, and updating files. • Preparing forms for purchase request • Negotiate and update deliveries with the suppliers. • Preparing a summary budget for the project • Attending meetings with the contractors and taking minutes of meeting • Making bills of quantities under the supervision of engineers • Securing appointments and facilities for the Chairman’s meeting • Screening phone calls, inquiries, and requests, and handling them appropriately. • Dealing with incoming emails and faxes often corresponding on behalf of the Chairman

• Receive and process customers payment. • Check temperatures of chillers and heating equipment to ensure proper functioning. • Clean and sanitize work areas, utensils and equipment. • Prepare hot beverage such as coffee, espresso and teas in the coffee shop. • Describe menu items to the customers.

• Process inventory • Process PRF, P.O, and RFP • Documentation and filing of papers. • Negotiating prices with the suppliers (local/international)

• Manages company social media channels, including Facebook and Instagram • Monitor and respond to comments and direct messages promptly. • Answer incoming phone calls and emails according to script and schedule a sales/service appointment. • Communicate with customers and partner clients to respond promptly to complaints related to services. • Advising and consulting about customer's advertising requirements on Philkotse.com; • Participate in synthesizing, analyzing, and contributing ideas to improve and develop products and services of the Philkotse.com website. • Go to clients (dealerships) to get the information to create listings for the dealership. • Support clients with account creation and give them basic training on how to use Philkotse products. • Using CRM and CMS to manage and update client's accounts.

• Learn a variety of complex, company-specific, processes and software/systems to successfully perform position requirements. • Knowledge in software/systems like Airtable, Freespeed/Ticketgrabber, Skybox, Automatiq, Bluestacks, Multilogin, Hubstaff, Surfshark & Nord. • Ensure all inventory is approved and cleared to be sold. • Audit ticket purchases for accuracy. • Attach PDFs to listings in our POS system. • Add disclosures to listings informing customers of possible restrictions. • Work with internal brokers to ensure accurate ticket purchases. • Research, track, and document orders that were not entered into the POS system and then enter those orders. • Perform refund tracking tasks. • Perform all other duties as required.

• Team has all the tools necessary to perform their tasks. • All processes are documented and understood by the process owners within the department. • Solve growth issues with process and tool improvements. • Use KPIs to track individual performance and system inefficiencies. • Perform other duties as assigned.

• Perform research on current benchmark trends and audience preferences • Design and implement social media strategy to align with business goals • Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news) • Monitor SEO and web traffic metrics • Communicate with followers, respond to queries promptly and monitor customer reviews • Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout) • Proficiency in Canva