Remote Support Representative

Job Description

Job Description:
Airbnb is looking for a Remote Support Representative to join our team in Phoenix, Arizona. This part-time position at the Associate Level requires a minimum of 4 years of experience in a customer service or support role. The ideal candidate will be energetic, resilient, and possess strong decision-making and cooperation skills…
Responsibilities:
– Provide exceptional customer support to Airbnb users via phone, email, and chat
– Troubleshoot technical issues and provide solutions in a timely and professional manner
– Assist customers with booking inquiries, cancellations, and any other issues that may arise
– Collaborate with cross-functional teams to improve processes and increase customer satisfaction
– Maintain accurate and detailed records of customer interactions and feedback
– Stay up-to-date on Airbnb policies, procedures, and product updates
Requirements:
– Minimum of 4 years of experience in a customer service or support role
– Excellent communication skills, both written and verbal
– Ability to work independently in a remote setting
– Strong problem-solving skills and attention to detail
– Experience using CRM systems and other support tools
– Availability to work a flexible schedule, including evenings and weekends
Benefits:
– Life insurance
– Disability insurance
– Company equipment provided for remote work
Working Environment:
At Airbnb, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation, collaboration, and a growth mindset. As a Remote Support Representative, you will have the opportunity to make a meaningful impact on our customers’ experiences and contribute to the success of our team.
Deadline to Apply:
April 15, 2024
Equal Opportunity Statement:
Airbnb is an equal opportunity employer and is committed to diversity in the workplace. We encourage all qualified candidates to apply, regardless of race, gender, age, religion, sexual orientation, or disability.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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