Seller Support Associate, Seller

Job Description

Description
? The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
? Demonstrates effective, clear and professional written and oral communication…
? Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers? issues.
? Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
? Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
? Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
? Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
? Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
? Liaise with other departments such as Customer Service, Business Teams, Merchant Investigations, or Payments teams as required to resolve Seller?s issues and questions.

Key job responsibilities
? Respond to Seller Queries via Phone, Chat and Email
? Handle queries from sellers across the world in their time zone
? Follow available guidelines while handling contacts to ensure seller experience
? Demonstrates effective, clear and professional written and oral communication in English and Hindi Language.

Fluency in these languages a must.
? Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

A day in the life
? Ensure Tools and resources are working before handling a contact
? Follow guidelines while responding to seller queries
? Highlight issues through available mechanisms

We are open to hiring candidates to work out of one of the following locations:

Virtual Location – TS

Basic Qualifications
? Speak, write, and read fluently in English

Preferred Qualifications
? Should be graduate

Company – Amazon Dev Center India – Hyderabad

Job ID: A2598488