Lead Analyst

Job Description

The Restaurant Financial Data and Systems team provides Operators and those who serve them with tools, reports, and systems that equip Restaurants for profitable growth. We do this by building robust data infrastructure, maximizing the effectiveness of our systems portfolio, and offering users relevant and timely insights about their business.
The Profit Opportunity Lead Insights Analyst is on… the Restaurant Benchmarking & Costing Systems sub-team and is responsible for maintaining a high degree of analytical competence as they partner with other analyst(s) to execute on the roadmap and perform ad hoc analysis to support Restaurants. The individual in this role will be responsible for leading the advanced analytics for Restaurant profit opportunity benchmarking and enhancing the suite of reporting insights for Operators. They will have a high level of subject matter expertise for a particular system and are considered data & process owners within the organization. Lead Insights Analysts are responsible for both proactive and responsive analysis, project planning, executing project details, and collaborating with others. He or she will also be responsible for recommending and ensuring deployment of changes to those systems to impacted Operators and Staff, by creating and ensuring execution of the project plan, communicating key details, escalating issues, and responding to results. They leverage their deep knowledge and expertise to advise stakeholders, make strategic recommendations and influence both proactive and responsive direction.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
? Serve as subject-matter expert and/or business owner for chainwide, Operator-focused systems or datasets of significant scope and complexity
? Generate advanced financial analytical insights, make recommendations about the tools and systems that consume the data, and communicate findings to diverse stakeholder groups
? Design, build and maintain scenario planning profit opportunity tool(s) for Operators based on their financial trends and business parameters
? Lead larger Restaurant and Field-Staff facing projects by recommending and deploying changes, creating, and ensuring execution of the project plan, recommending necessary changes to project budget or resources, communicating key details, and escalating issues, and adjusting based on results; experience conducting value and usability testing
? Work with technology partners to build business intelligence systems and serve as the thought leader responsible for solving complex questions
? Participate in roadmap development; make recommendations about future system and data infrastructure needs based on a broad business perspective; experience in prioritization matrices
? Serve as designated point of contact for data use and reporting questions & collect feedback to recommend and deploy changes
? Collaborate to ensure alignment and that desired outcomes are achieved for different projects, including facilitation of cross-functional councils and stakeholder groups
? Occasionally participate or co-lead innovation/ideation sessions to consider all options and seek diverse input into future changes
? Communicate project risks and benefits, progress, and updates to a variety of audiences via written, visual, and verbal presentations
? Strong analytical and problem-solving experience & understanding of data systems and structures
? Demonstrated ability to partner with peers and leaders using strong written and verbal communication
? Bridging the gap between Data and User Experience
? Proficiency with writing and interpreting programming languages (e.g., Python, R, SQL)
? Demonstrated ability to produce scalable and repeatable analytic processes
? Strong systems-thinking mindset, able to understand intricate details and how they relate to each other in the broader scope of a system
? Experience with Github & dbt
? Attentional to details, high sense of responsibility and accuracy
? Experience with prototyping tools (e.g., Sketch, Adobe XD, Figma)
? Self-Starter; proactively seeking solutions
? Excellent interpersonal relational skills and demonstrated ability to work with others effectively in teams and independently
? Ability to manage multiple and varying tasks, processes and/or projects while being able to appropriately prioritize work
? Familiarity with cloud data storage and compute concepts, particularly AWS S3 and Redshift
? Servant spirit with strong sense of stewardship
? Experience with SAFe Product Management
? Analytical and Reporting Product Ownership experience
? Experience with predictive modeling
? Experience with statistical software (e.g., SAS, SPSS)
? Experience leading process change Initiatives and/or systems implementations
? Experience with machine learning/data science modeling
? Experience working with data infrastructure and business systems across separate business entities
? Chick-fil-A Restaurant experience or experience with restaurant operations
? Experience in creating relevant benchmarks through statistical methods
? Proficiency with Tableau, ThoughtSpot, or other data visualization tools
? Experience working in retail, hospitality, or QSR industries
? Experience with managerial accounting or financial modeling, including pro-forma/what-if tool development
? Strong applied knowledge of basic statistical concepts and data best practices
? One or multiple of the following:
Certified Financial Analyst (CFA)
Certified Management Accountant (CMA)
Certified Business Analyst Professional (CBAP)
Alteryx Designer Advanced
Tableau Data Analyst Certification
Six Sigma Black Belt
5
20%
Bachelor’s Degree
Masters Degree
Analytics, Finance Accounting, Decision Sciences, Engineering, Mathematics, or a relevant field