Lead Analyst, Restaurant Operations and Support Center Analytics
Job Description
Lead Analyst, Restaurant Operations and Support Center Analytics (23049373)
Description…
CULTIVATE A BETTER WORLD
Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
THE OPPORTUNITY
As the Lead Analyst for Restaurant Operations and Support Center Analytics, you will spearhead the execution of data analyses to provide actionable insights specific to Chipotle’s key operating metrics and guest experience, including digital and in-store operating performance, Voice of the Customer, and digital restaurant experience. The best candidates will be a self-starting problem-solver,possess a strong quantitative background with an understanding of AI/ML algorithms and have good presentation/data-storytelling skills. This position will work closely with the Operations, Digital Restaurant Experience, and Guest Experience teams in tracking performance of key metrics across their functional areas. This position will partner with data, business intelligence, and data science teams to deliver robust solutions for recurring key performance indicator insights and self-service capabilities.
WHAT YOU’LL DO
In addition to following and supporting Chipotle’s policies and procedures, principal accountabilities include, but are not limited to:
Execute in-depth analyses specific to Chipotle operations to drive a deeper understanding of our key metrics around in-store and digital operations; Lead analyses specific to digital and in-restaurant experiences including refunds and customer feedback.
Lead delivery of large insight initiatives that inform key operating decisions around digital and in-restaurant experiences.
Act as the lead analytics member on the Operations, Digital Restaurant Experience, and Guest Experience teams to ensure a unified understanding of the key metrics and data underlying each of the respective areas of the business.
Present and communicate complex analyses, findings, insights, recommendations through compelling storytelling in a clear and concise manner.
WHAT YOU’LL BRING TO THE TABLE
Bachelor’s Degree (BA/BS) with a quantitative background, such as Mathematics, Statistics, Physics, Engineering, Computer Science, Economics; Master’s Degree preferred.
5-8 years of experience in an analytics role, specifically supporting internal customers in uncoveringand applying insights from statistical algorithms.
Experience in leading larger analyses either single-handedly, or with help from internal and external teams.
Proficient in data analysis, insights generation, presentations, and data-storytelling.
Ability to translate insights into actionable recommendations, build bridges using objective data analyses, and present insights to the larger organization (to both a technical and non-technical audience).
Fundamental understanding of databases with intermediate SQL skills to write custom queries; Snowflake, Salesforce Service Cloud and/or semi-structured data a definite plus.
Knowledge of Test & Controlprocedures (A/B Testing), background in computer/statistical programminglanguages,(SQL, R, Python),Power BI, MS Office -(Excel, Word, PowerPoint, & Outlook).
Experience in consumer retail industry is preferred.
WHO WE ARE
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has over 3,250 restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. Chipotle is ranked on the Fortune 500 and is recognized on the 2023 list for Fortune’s Most Admired Companies and Time Magazine’s Most Influential Companies. With over 110,000 employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit
PAY TRANSPARENCY
A reasonable estimate of the current base salary range for this position is $126,000-176,000. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit
Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.
Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact if you need assistance or an accommodation due to a disability.
Primary Location: California – Newport Beach – 9998 – 610 Newport Office-(09998)
Work Location:
9998 – 610 Newport Office-(09998)
610 Newport Center Drive
Newport Beach 92660
