IT Store Technology Deployment – Project Manager (remote eligible)

Job Description

Summary of Position
This Enterprise position manages various aspects of store computer systems deployment in support of all new, relocation, expansions, self-checkouts, renovations & store closings. The individual selected will ensure Dollar Tree quality and financial standards are met by monitoring store deployment progress and costs, evaluating quality and taking necessary action to keep… internal Dollar Tree Partners informed of project status as well as keeping projects on track and within defined budgets. Manage vendor relationships, project schedules, process adherence, statement of works, inventory release, issue resolution, compliance, deliverable acceptance, services billing, invoice approval, and management of change orders. Responsible for managing various aspects of store technology deployments in support of company growth and redesign.
Principal Duties and Responsibilities
Financial
Assists with annual budgets by providing billing data for projects & explain variations discovered
Responsible for bi-weekly meetings with vendors to review any billing discrepancies and/or disputes
Responsible for approving and creating bill for multiple vendors
Performs research on change orders prior to approval for accuracy
Perform various departmental fiscal responsibilities such as reviewing/approving requisitions, collaborations PO?s, invoices, monthly accruals/uploads and basic reporting
Manage aspects of the ongoing current fiscal year project budget to include: monthly forecasts, determining alternate ways to use budget funds.
Perform various departmental fiscal responsibilities such as completing purchase orders for vendor services, analyzing legitimacy and cost of change orders by reviewing cost breakdowns and monthly budget tracking/reporting.
Technology Deployment
Utilize various application to validate network stability and strength on the primary and backup network devices as well as monitoring connection of the AP?s and PDT?s prior to store opening
Perform speed test on primary and backup network devices
Work with & escalate to network provider on installation status, phone installs, issues, etc.
Ability to read & interpret store layout plans in order to determine scope of work for successful installation
Responsible for proving weekly statistical reporting as it pertains to store projects
Consistently monitor store technology to ensure on time and in full (OTIF) opening for all new stores, renovations, relocations, expansions, etc. to meet targeted opening dates
Monitor & troubleshoot any network, hardware or software related issues for RENS prior to stores opens with vendors and/or store personnel
Provide accurate & timely communications, tracks, resolves and/or escalates deployment related issues appropriately in order to successfully handoff to Day2 support
Update AS400 system by performing various tasks, i.e. PC Store Create, requesting & setting up of merchant id?s, etc. to prepare stores for successful opening.
Partner with and remotely manage 3rd party vendors to successfully replace aged technology at Dollar Tree, Dollar Tree Canada, and Family Dollar.
Installation Technology liaison between vendor partners and internal business units including Finance, Real Estate and Store Operations and Field personnel.
Escalation point for service providers on deployment issues and problem solving during and after-hours on a continual basis.
Participates in rotation of on-call support for afterhours/weekend/holiday renovations, relocations & other refresh/deployment activities that occur outside of normal retail hours.
Provides accurate and timely communications, tracks, resolves and/or escalates deployment related issues, verifies site readiness and ensures installation and store opening schedules are maintained.
Independently provide concise communications and sure-footed decision making.
Vendor Governance
Serve as Dollar Tree?s primary point of contact with providers of store related technology products & services
Lead business reviews with key vendor partners; hold providers accountable to meeting contractual SLAs
Monitor and challenge change orders for out-of-scope work
Recommend selection of vendors after reviewing and analyzing vendor qualifications through a thorough RFP Process.
Conduct weekly meeting with vendors to review upcoming stores network
Continuous Improvement
Ensure proper key performance indicators and metrics are generated, reviewed, and adjusted as needed; monitor trends, identify areas in need of remediation, and take appropriate actions to address
Continuously review and evaluate team processes for efficiency and cost saving opportunities
Other Responsibilities:
Recommend opportunities for process improvements by meeting with stakeholders on a weekly basis to conduct project governance and identify lessons learned.
Collaborates with internal and external stakeholders to create documentation for installation and process changes for the staff and techs.
Supports Help Desk with various requests such as obtaining miscellaneous equipment, researching possible installation issues, and coordinating special projects that require vendor interaction.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other related duties, as may be required by their supervisor.
Minimum Requirements/Qualifications
Minimum 3-5 years of related work experience in a project coordination role or an IT Helpdesk role
Experience managing the work of various external vendors, including field installation technicians.
Excellent problem solving & Decision-Making skills.
Proficiency in Microsoft Office.
Able to set priorities and participate in a multi-faceted team in achieving those priorities.
Ability to handle multiple priorities in a fast-paced environment.
Excellent time management skills ? ability to track projects through established schedules.
Excellent communication skills ? verbal and written.
Excellent interpersonal skills ? able to function in a team comprised of vendors, contractors, and various Dollar Tree & Family Dollar personnel.
Desired Qualifications
Results Oriented
Goal oriented ? self starter
Excellent Attention to Detail
Interpersonal & Team Player
Professional Demeanor
Technical aptitude
Ability to provide clear basic technical troubleshooting to vendors, techs, and temp staff when issues arise prior to installation, during and after installations.
Pay Rate – $54,000 -$59,000 – based on experience + bonus.
The company offers Health, Dental, & Vision, flexible spending account, life and disability insurance benefits, 401k plan, 2 weeks of PTO & 7 paid holidays annually, and an employee stock purchase plan