Online Account Support Officer

Job Description

Job Description:
Walmart is seeking a motivated and detail-oriented Online Account Support Officer to join our team in Austin, Texas. As an Entry Level position, no prior experience is required, making this an excellent opportunity for those looking to kickstart their career in customer support and online account management…
Responsibilities:
– Responding to customer inquiries via email and chat in a timely and professional manner
– Providing support to customers with account setup, login issues, and general account maintenance
– Troubleshooting technical issues related to online accounts
– Assisting customers with navigating the online platform and resolving any usability issues
– Collaborating with other team members to ensure a seamless customer experience
– Providing guidance and training to customers on how to use the online platform effectively
– Identifying trends in customer inquiries and providing feedback to improve the online account support process
Requirements:
– Independent and resilient personality traits to handle customer inquiries with professionalism and empathy
– Strong critical thinking skills to analyze and solve customer issues efficiently
– Persuasion skills to guide customers through account setup and troubleshooting processes
– Excellent communication skills, both written and verbal
– Ability to work in a fast-paced environment and multitask effectively
– Basic understanding of online account management systems
– High school diploma or equivalent
Benefits:
– Free accommodation for part-time employees
– Paid sick leave for eligible employees
– Vision insurance coverage
– Opportunities for personal and professional development in a supportive working environment
Equal Opportunity Statement:
Walmart is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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