Remote Customer Care Manager

Job Description

Job Description:

Toppr, a leading education technology company based in Mumbai, Maharashtra, IN, is seeking a Remote Customer Care Manager to join our team on a part-time basis. This position is at a mid-to-senior level, requiring a minimum of 6 years of experience in customer care or a related field.

Responsibilities:
– Manage a team of remote customer care representatives, providing guidance, training, and support to ensure high levels of customer satisfaction.
– Develop and implement strategies to improve the customer care process and enhance the overall customer experience.
– Monitor and analyze customer care metrics to identify areas for improvement and make data-driven decisions.
– Collaborate with cross-functional teams to resolve customer issues and drive continuous improvement in customer care processes.
– Handle escalated customer inquiries and complaints in a professional and timely manner.
– Provide regular feedback and coaching to team members to support their… professional development and growth.

Requirements:
– Bachelor’s degree in business administration, customer service, or a related field.
– Proven experience in a customer care management role, with a strong track record of delivering exceptional customer service.
– Excellent communication skills, both written and verbal, with the ability to effectively interact with customers and team members.
– Strong leadership skills, with the ability to motivate and inspire team members to achieve goals and targets.
– Confidence and energy to lead a remote team in a fast-paced and dynamic environment.
– Adaptability and planning skills to manage changing priorities and meet deadlines.
– Proficiency in customer relationship management software and Microsoft Office suite.

Benefits:
– Paid overtime for additional hours worked beyond the standard part-time schedule.
– Remote work flexibility, allowing you to work from the comfort of your own home.
– Opportunities for training and professional development to support your personal and professional growth.

Working Environment:
At Toppr, we believe in fostering a culture of ongoing learning and development for our employees. We encourage creativity, innovation, and collaboration to drive success for our customers and our team members.

Deadline to Apply:
Please submit your application by March 7, 2024.

Equal Opportunity Statement:
Toppr is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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