Customer Service Representative (WFH)

Job Description

Role: Customer Care Officer
Timings: Rotational Shifts (Permanent)
Industry: BPO
Work Mode: Work from Home
Functional Area: ITES / BPO / Customer Service
Process: Semi-Voice
Key Skills: International BPO WFH Graduate freshers
? **Process* – Inbound customer service and partial cross-selling of credit card schemes and product offerings
? C3 *COMMS* required
? *Qualification* – HSC OR GRADUATE WITH 6-month Customer Service Experience
? *DAY SHIFT ROTATIONAL* – 6.30 A.M. TO 10.30 P.M.
With 2 Rotational weeks off
? *Salary*- *21K* in hand
? Interview Rounds –
? HR – AMCAT – OPS – CLIENT*
Transport – *Centralised Pick up and drop services from Thane station*
? Urgent hiring for FIS (Fidelity National Information Services)*
Handle customer queries and resolve issues.
Permanent Work From Home
Banking exp mandate 6 months
? FinTech Process
? US Voice Process
? 24/7 Shifts
Week Offs: Any 2 rotational
Salary: Upto 4 LPA (27K take home)
Who can apply?
HSC/ GRADUATE + 6 months… exp
Applicant must have excellent communication skills in English (Written and Verbal)
Interview rounds:
HR
Amcat – Svar 65
Typing – 20/90
Ops – Floor Ops.
This will be WAHA – System will be provided
Candidates can be hired from Malad Boundary & up to Virar and Thane Boundary
Note: Gratitude doesn’t charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at [email protected]