Customer Support Executive – Part Time (US Shift)

Job Description

Responsibilities:
? Track and Respond to Support requests from Clients.
? Provide technical support to Clients on Email / Call / WhatsApp.
? Troubleshoot and resolve issues related to the application.
Requirements:
? The candidate must have 1-2 years of experience in the following domain:
? Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via chat, call, and email.
? Identify and escalate tickets requiring urgent attention and action.
? Log all contacts and document all the activities and results accurately.
? Collaborate with product teams and engineers to achieve efficient resolution of technical issues.
? Provide instructions and answer questions on application/product use.
? Must be ready to work in the US time zone (11 PM – 6 AM).
? Should be a good team player.
? Excellent communication & writing skills.