Customer Success Representative
Job Description
The Mom Project is excited to partner with Wiley in their search for a Customer Success Representative . This role is 100% remote within the Central Standard Time or Eastern Standard Time Zones.
Our mission is to unlock human potential. We welcome you for who you are, and the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your… perspectives, and your passion; it?s in our differences that we empower the way the world learns.
Have a passion for making a difference in the education, careers, and lives of hundreds of thousands of college-level students. zyBooks, a Wiley brand, produces interactive online learning content that replaces college-level textbooks, homework, and even programming lab assignments. We offer the excitement of a young, energetic startup environment with a masterfully engineered platform and high-demand content for the STEM college market. We are dedicated to the success of college students worldwide, having provided courseware to more than 1.1 million students in over 1,200 academic institutions.
About the Role:
As a Customer Success Representative , you will play a key role by providing education and support to nearly 3,000 Partners, ensuring they are knowledgeable about our products and solutions and are successful using them to grow their businesses.
How you will make an impact:
Educating and supporting our Partners via calls and emails
Building relationships with our Partners, coaching and advising them about our tools, and helping them find success
In-the-moment problem-solving, support, and education on our tools, technology, and services
Working alongside a dedicated, successful team
Having fun and working hard
No two days ever look the same!
What we look for:
Emotionally intelligent
Curious learner
Stellar interpersonal spoken and written communication
Passion for working with people
Exceptional education and customer service mentality
Outstanding listening skills, with the ability to synthesize information and recommend solutions
Ability to build relationships and understand Partner’s needs and wants
Excellent problem-solving skills
A team-oriented, collaborative nature
Proficient with technology, and willing to master tools that you don?t know
Ability to multi-task and to adapt in a fast-paced, changing environment
Four-year college degree preferred
About Wiley
Enabling Discovery, Powering Education, Shaping Workforces.
We clear the way for seekers of knowledge: illuminating the path forward for research and education, tearing down barriers to society?s advancement, and giving seekers the help they need to turn their steps into strides.
Wiley may have been founded over two centuries ago, but our secret to success remains the same: our people. We are willing to challenge the status quo, move the needle, and be innovative. Wiley?s headquarters are located in Hoboken, New Jersey, with operations across the globe in more than 40 countries.
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual?s status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.
We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The target base pay range for this position is $41,000 to $55,000. This range represents Wiley?s good faith and reasonable estimate of the base pay for this role at the time of posting. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies
