Customer Service Representative – Work from Home

Job Description

Employer Industry: Customer Service
Why Consider this Job Opportunity…
– Competitive Wages
– Full Benefits (Medical, Dental, Vision, 401k and more)
– Paid Time Off
– Employee wellness and engagement programs
– Opportunity for growth and advancement within the company
– Collaborative and engaging work environment
What to Expect (Job Responsibilities):
– Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
– Calmly attempt to resolve and de-escalate any issues
– Escalate interactions when necessary and appropriate
– Respond to requests for assistance and/or possible processing payments
– Track all call related information for auditing and reporting purposes
What is Required (Qualifications):
– High School Diploma or equivalent
– 18 years of age or older
– Proven call center experience
– Typing 25 WPM
– Proficient in PC operation and navigation
How to Stand Out (Preferred Qualifications):
– Entry-level network troubleshooting
– Ability to set up home Wi-Fi network
– Ability to set up and configure a router or switch
– Core proficiency with a laptop or desktop computer
– Strong listening skills
At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer