chardemccoy27

• High Volume Inbound Call Center – General Motors • Worked with Retention - Assisted members with understanding the importance of the services being offered • OnStar Service – sold the value of roadside assistance – emergency assistance as well as Internet • Provided Discount information for services offered • Main goal was to assist customers with staying safe in their vehicles

• Inbound Call Center • Worked in the Fraud Department regarding credit card fraud • Assisted customers whose credit cards were compromises • Reissued Credit Cards to avoid fraud • Would investigate fraud activity

• Inbound Call Center • Works in insurance enrollment • Assisting customers with enrolling in benefits and insurance through the clients/ the employer • Answers frequent questions regarding HSA , medical, dental and vision insurance coverage plans • Help add dependents • Adjusting Spending account contributions • Assisting with COBRA portability