Representative/Senior Representative, Customer Service

Job Description

Job Description:
Job Description
Role Summary/Purpose: Customer Service Representative – To Answer Phones to respond to general Customer’s inquiries, concerns and complaints. Arrange for service requested by the Customer. Project a professional Company image through Phone interaction
Essential Responsibilities:
Service calls from Customers based out of US
Solve queries and concerns on the call
Arrange for Services required by the Customers
Provide Customer with Product and Services information
Follow up on Customers inquires and resolve
Recognize, document and alert the Supervisor of trends in Customers calls
Recommend Process Improvements.
Qualifications/Requirements:
Freshers / Experienced External Candidates can be considered.
Education qualification: Minimum 10+2 and above
Should have Customer Centric Attitude.
Excellent English Language Communication Skills.
Working Knowledge of Computers.
Professional Phone etiquettes and ability to work with teams.
Should be willing to work… in rotational shifts and be flexible for Night Shift Timing as well.
Should be Open to Change.
Grade/Level: 04
Job Family Group:
Collections