Remote Call Center Representative

Job Description

We are seeking motivated individuals for the role of Remote Call Center Representative. No prior experience is required. In this position, youll provide exceptional customer service and support via phone and online communication. Responsibilities include addressing inquiries, resolving issues, and maintaining accurate records. If youre a good communicator, detail-oriented, and thrive in a remote work environment, we encourage you to apply. Join us in delivering top-notch service from the comfort of your home.

Essential Duties and Responsibilities:

Transfers phone calls to appropriate campus
Provides information about campuses
Provides a professional company image through phone interaction
Accurately and completely portrays educational programs, expected outcomes, student services, and financial consideration to students
Organizes workflow to meet departmental goals
Meets all quality standards
Regular and reliable attendance

Requirements

Skills/Competencies/Qualifications:

High School Diploma or GED
Basic PC skills with capability to learn customer service applications
Persuasive communication skills
Typing 20-25 wpm
Previous call center / customer service experience preferred
Record of achievement illustrating strong goal orientation
Display of highest levels of integrity and intelligence
Ability to multi-task and to succeed within strict deadlines
Strong detail orientation and capability to be highly organized
Proven ability to interact effectively with prospective students