Job Description
As a Live-Chat Customer Support Specialist, youll engage with customers through live chat, addressing inquiries, resolving issues, and providing exceptional assistance. Your responsibilities will include delivering timely, accurate, and friendly responses to ensure an outstanding customer experience.
Responsibilities:
Engage with customers via live chat to provide product information, assistance, and issue resolution.
Demonstrate a deep understanding of our products/services to effectively address customer queries.
Document and maintain accurate customer records and interactions.
Collaborate with other team members to improve overall customer support strategies.
Requirements:
Proven experience in a customer service or support role.
Excellent written communication skills with a friendly and professional tone.
Ability to multitask and manage time effectively in a remote work environment.
Familiarity with live-chat platforms or customer support software is a plus.
Perks:
Competitive compensation package.
Flexible work hours.
Opportunities for growth and professional development.
Joining a vibrant, diverse, and collaborative team.