REMOTE IT Helpdesk Technician, Level 2 to Level 3 Engineers

Job Description

As a REMOTE IT Helpdesk Technician, you will play a critical role in providing technical support and assistance to our clients. You will be responsible for troubleshooting and resolving IT issues, managing and maintaining network systems, and ensuring the overall efficiency of our clients IT environments.

Responsibilities:

Provide level 2 to level 3 technical support to clients via remote assistance.
Diagnose and resolve hardware, software, and network issues.
Install, configure, and maintain IT equipment and software.
Collaborate with clients to understand their IT needs and provide effective solutions.
Document and maintain accurate records of all support interactions.
Monitor and manage network systems to ensure optimal performance.
Stay current with industry trends and best practices to provide up-to-date solutions.

Qualifications:

Proven experience as an IT Helpdesk Technician or Level 2 to Level 3 Engineer.
Strong knowledge of Windows and Mac operating systems.
Familiarity with network protocols and troubleshooting.
Proficiency in hardware and software installation and configuration.
Excellent problem-solving and communication skills.
A customer-centric approach and the ability to work well in a remote team.
Relevant certifications (e.g., CompTIA, Microsoft, Cisco) are a plus.

Benefits:

Competitive compensation package.
Opportunity for professional growth and development.
Flexible remote work environment.
Access to cutting-edge IT resources and tools.
Supportive and collaborative team culture.

How to Apply:

If you are a skilled IT professional with a passion for problem-solving and a commitment to delivering exceptional support, we want to hear from you. Please submit your resume and a cover letter detailing your relevant experience.

Our Company is an equal opportunity employer. We value diversity and encourage individuals from all backgrounds to apply.