Customer Support Specialist – Back Office Email & Chat Process

Job Description

Scalesforth is a dynamic and forward-thinking company that specializes in IT. With a dedication to excellence and a commitment to innovation, we’ve built a reputation for delivering top-notch solutions that exceed our clients’ expectations. As we continue to grow, we are seeking a skilled Customer Support Specialist to join our Back Office Email & Chat Process team.
Role Overview:As a Customer Support Specialist in our Back Office Email & Chat Process team, you will play a crucial role in ensuring seamless communication and exceptional service to our valued customers. Your main responsibilities will include handling customer inquiries, resolving issues, and providing assistance via email and chat channels. You will collaborate closely with other team members to uphold our high standards of customer satisfaction and contribute to the overall success of our company.
Key Responsibilities:
? * Respond to customer inquiries and concerns through email and chat channels promptly and… professionally.
? * Provide accurate information about our products/services and address customer questions effectively.
? * Assist customers in troubleshooting and resolving issues they may encounter.
? * Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution.
? * Maintain detailed and accurate records of customer interactions and transactions.
? * Identify opportunities for process improvements and contribute to enhancing the customer support experience.
? * Uphold Scalesforth’s values and represent the company in a positive and professional manner.
? Required Skills:
? * Excellent written and verbal communication skills in English.
? * Previous experience in a customer support role, preferably in an email and chat process environment.
? * Strong problem-solving abilities and a proactive approach to challenges.
? * Ability to handle multiple tasks and prioritize effectively in a fast-paced work environment.
? * Familiarity with [Any Relevant Software or Tools Used].
? * Exceptional interpersonal skills and a customer-centric mindset.
? * Attention to detail and accuracy in recording information.
? * Adaptability to evolving processes and procedures.
? Why Join Us:At Scalesforth, we value our employees’ contributions and provide a collaborative and inclusive work environment that promotes growth and learning. Joining our Back Office Email & Chat Process team offers you the opportunity to be part of a dynamic team that strives for excellence and is passionate about delivering top-tier customer support. We offer competitive compensation, benefits, and ongoing training to ensure your success in this role.
If you’re ready to take your customer support career to the next level and contribute to the success of a leading company in the industry, we encourage you to apply and become a vital part of the Scalesforth team