Customer Care Executive

Job Description

? Providing customers with information on products, services & offers
? Take calls from customers and do outbound calling
? Identifying customer needs
? Taking customer calls and solving queries
Bigbasket Voice Process JD – Customer Service Executive
Desired Candidate Profile
1) English & Hindi & Telugu must be fluent in all 3 languages.
2) Must take 80 to 100 calls per day.
3) Flexible for Rotational Shift timings of 9 hours. While Work from Office 8am to 8pm shift timings. While Work from Home 6am to 11.45pm.
4) 1 week off on a rotational basis. First 3 months no leaves. Need to work on public holidays later can be compensated with 1 additional off.
5) After 3 Months of Training based on performance will be given Work from Home.
6) Typing Speed: Min 20 WPM.
7) If Fresher 2022 and above pass out only. Max 2 years? experience only.
8) Must travel on your own. No transportation allowance.
Education
Any (10+2, Diploma, Degree); (Not eligible BE/B. Tech & PG)
0-11 months of work… experience is considered as Freshers.
Experience only in BPO will be considered.
Above 12 months must provide Relieving letters & Payslips.
Benefits
1) Subsidised food at Rs.10 only subject to availability.
2) Cabs will be provided from Hi-tech city metro station pick-up and drop.
3) ESIC & PF
4) While Work From 800 Internet allowance will be given.
Job Location: Kondapur
About the Job: The Job requires interacting with customers over calls to ensure all issues are resolved to customer’s satisfaction. Job requires you to understand the customer’s problem accurately, follow the established procedures to resolve the problem, and communicate with the customers. As a Customer Service Executive, you will be dealing with our customers from all over India. As a company we take great pride in the level of customer service we deliver to the customers. Therefore, we hire only the best customer service professionals.
? It is a Full Time Customer Support / TeleCaller job for candidates with 0 – 6 months of experience.
More about this Customer Care Executive job
Please go through the FAQs to get all answers related to the given Customer Care Executive job
? What is the eligibility criteria to apply for this Customer Care Executive job?
Ans: The candidate should be Graduate and above and above with 0 – 6 months of experience of experience
? How much salary can I expect for this job role?
Ans: You can expect a salary of ?11000 – ?11500 per month that depends on your interview. It’s a Full Time job in Hyderabad.
? How many working days are there for this Customer Care Executive job?
Ans: This Customer Care Executive job will have 6 working days.
? Are there any charges applicable while applying or joining this Customer Care Executive job?
Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., SPRS Solutions Pvt. Ltd..
? Is it a work from home job?
Ans: Yes, it?s a work from home job and can be done online.
? How many openings are there for this Customer Care Executive role?
Ans: There is an immediate opening of 20 Customer Care Executive at SPRS Solutions Pvt. Ltd.
? Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
? What are the timings of this Customer Care Executive job?
Ans: This Customer Care Executive job has Day Shift.
Candidates can call HR for more info